Privacy policy

QLIVE CONNECT PRIVATE LIMITED ("Qlive", "we", "our" or "us") runs live online classes for students, and the websites, apps and tools that families, students and teachers use with us. This policy explains what information we collect, why, who we share it with, how long we keep it, and the choices you have. It covers qlivelearn.com, our class platforms (including Qlive Space and Qlive Pulse), our mobile apps (including Educate, our app for teachers), and our conversations with you on WhatsApp, email and phone.

Information We Collect

Information you give us

• Enquiries and enrolment: student and parent or guardian names, phone and WhatsApp numbers, email addresses, country, school, class or grade, syllabus, subjects, preferred class times, and anything you tell us about the student's needs.
• Teachers and applicants: name, contact details, qualifications, experience, subjects, availability, payment details for paying you, and the audition and training tasks you record for us.
• Messages: what you send us on WhatsApp, email, phone or in our chat (the Wormhole), including text, voice notes, photos and files.
• Payments: fees, invoices and payment records. When families pay by card or online, the card and bank details are handled by our payment providers; we do not store full card numbers. For teachers, we keep the bank details we need to pay you.

Information created as you learn and teach with us

• Classes: timetables, attendance, class times joined and left, and the teacher's feedback and notes about each class.
• Class recordings: live classes, assessments and some events are recorded, so that we can check quality, support students who missed something, and resolve any concern. Recordings include the video, audio and screen shared in the class.
• Assessments and homework: answers, uploaded answer sheets, marks and reports. For supervised exams we may record the student's camera and screen during the exam.

Information collected automatically

• Website: device and browser type, IP address and approximate location (country or city), pages visited and how you use them. We use Microsoft Clarity to understand how visitors use the website.
• Apps: the app version, device model, operating system version, language, time zone and an identifier for the app install, so that we can support the right version, fix problems and know which devices are signed in to an account. We do not collect precise location, contacts or advertising identifiers.

Our Mobile Apps

Educate is our app for Qlive teachers. Teachers sign in with the email address registered with Qlive and use it to see and confirm classes, give class feedback, see earnings and availability, and chat with the Qlive team and their students. Our apps ask for permissions only when a feature needs them:

• Microphone: to record a voice note or spoken class feedback, only while you are recording.
• Photos, camera and files: to send a photo or file you choose in a chat.
• Notifications: to tell you about classes and messages, if you allow them.

What you send in the app is stored on our servers and shared only with the people in that conversation and the Qlive team. The apps show no advertising and do not track you across other apps or websites. Our other apps follow this same policy, and each app's store page lists what it collects.

How We Use Your Information

• To arrange, run and follow up on classes, and to match students with teachers
• To send class confirmations, reminders, reports and other messages about our services
• To give feedback on a student's learning and prepare progress reports
• To pay teachers and to bill and collect fees
• To check and improve the quality of teaching and of our service
• To answer questions and resolve concerns
• To keep our services secure and prevent misuse
• To tell you about our services, which you can ask us to stop at any time
• To meet our legal obligations

We use automated tools, including AI services, to transcribe voice notes and recordings, to summarise classes and conversations for our team, and to help our team draft replies. A person on our team is responsible for what we send you and for decisions about you.

How We Share Information

We do not sell your personal information, and we do not share it for advertising by others. We share it only as follows:

• Within a class: a student's teacher sees what they need to teach (the student's name, class, syllabus, class history and notes), and families see their teacher's name and the class details.
• Service providers who work for us under contract and only on our instructions, for: video classes and recordings (Google), messaging (Meta's WhatsApp Business Platform), email, hosting, storage and databases (including Amazon Web Services and Cloudflare), website analytics (Microsoft Clarity), transcription and AI assistance, and payments.
• Legal reasons: when the law requires it, or to protect the safety of a student, a teacher or anyone else.
• Business transfer: if Qlive is merged or sold, under the same protections as this policy.

Our providers may process information outside your country, including in India and other countries where they operate. We use providers that protect it to the standard this policy describes.

How Long We Keep Information

We keep information only for as long as we need it for the purposes in this policy:

• Accounts, class records and messages: while you study or teach with us, and for a period afterwards so that we can answer questions about past classes, fees and pay.
• Class and exam recordings: for a limited time after the class, unless a concern about that class needs them for longer.
• Enquiries that do not become classes: for a limited time, in case you come back to us.
• Invoices, payments and teacher pay: for as long as tax and accounting law requires.

After that, we delete the information or make it anonymous. Copies in our backups are removed as the backups expire.

Deleting Your Account and Data

You can ask us to delete your account, or a student's account, at any time. Email privacy@qlivelearn.com from the email address or phone number registered with us, or tell the Qlive team in the app or on WhatsApp. Teachers can ask from the Educate app the same way.

We confirm the request, and delete the account and the information linked to it within 30 days. We may keep what the law requires us to keep (such as invoices and payment records) and what we need to resolve an open concern, only for as long as needed and for no other purpose. If you only want to stop messages from us, tell us and we will stop them without deleting your account.

Children's Privacy

Most of our students are children. We collect a child's information only with the consent of a parent or guardian, who arranges the classes with us, and only what we need to teach the child. A parent or guardian can see, correct or delete their child's information at any time by contacting us. We do not use children's information for advertising.

Data Security

We protect information with access controls, encryption in transit, and by giving each person in our team access only to what their work needs. No system is perfectly secure; if a breach affects your information, we will tell you and the authorities as the law requires.

Cookies

Our website and apps use cookies and similar storage to keep you signed in, remember your choices and understand how the site is used. You can block or delete cookies in your browser; signing in needs them.

Your Rights

Depending on where you live, including under India's Digital Personal Data Protection Act, 2023, you can ask to see the information we hold about you, correct it, delete it, withdraw your consent, get a copy of it, or object to how we use it. You can also name someone to act for you. Contact us at privacy@qlivelearn.com; we reply within 30 days. If you are not satisfied with our answer, you can complain to the data protection authority where you live.

Third-Party Websites

Our website and messages may link to other websites. Their own privacy policies apply there, not this one.

Changes to This Policy

When we change this policy we update the date at the top. If a change is significant, we will also tell you by email, WhatsApp or in the app.

Contact Us and Grievances

For questions, requests or complaints about your information, contact our Grievance Officer:

Grievance Officer: Mohamed V J
QLIVE CONNECT PRIVATE LIMITED
Email: privacy@qlivelearn.com
Phone: +91 8590452741